PrimeTel SIM card replacement

PayAsYouGoOk, as I had couple of post here and here with regards to issues I faced with PrimeTel and the fact that my wifi did a nice post in her blog concerning the issue of changing PrimeTel pay as you go SIM card from normal to mini, I will be short this time.

What I had:

  • CYTA SoEasy normal size SIM card for regular guests who come from abroad to me and want to use local phone.
  • PrimeTel pay-as-you-go normal size complimentary SIM card that I received from PrimeTel for my wife to try.
  • My wife’s Sony Xperia S that needs can accept a mini-SIM only.
  • My wife’s CYTA SoEasy mini size SIM card that was given to my wife free of charge in the first CYTA shop on our way when we go the Sony Xperia S mentioned above as a replacement for the normal size SIM card that my wife used in her old phone.
  • Verified fact by many hours of playing Ingress outdoor using my and my wife’s mobiles that PrimeTel 3G works way better than CYTA 3G.

What I thought of doing:

  • Replace the PrimeTel pay-as-you-go normal size complimentary SIM card (not activated, not removed from original plastic card container) with PrimeTel pay-as-you-go mini size SIM so that my wife can try it and enjoy good quality 3G
  • Keep both CYTA SoEasy SIM cards for guests and give them an option to use normal size or mini, depending on their mobile device, as well as use these cards as a backup personally if I need.

SIMWhat I end up with:

  • I was told by PrimeTel customer support in the PrimeTel shop that to replace a SIM card I need to pay 10 euro. This is completely weird, as the price of the actual PrimeTel pay-as-you go SIM card is 7.50 euro and that include 6 euro talk +5MB 3G. How come?
  • My wife said: “Fuck that! Now I will stay on CYTA SoEasy for sure and nothing gonna change my decision, as I am fed up with this way of doing things”.
  • I will replace CYTA SoEasy normal size SIM card that I currently have for guests to a mini SIM for free at the first CYTA shop I manage to pass by.
  • I will keep the PrimeTel pay-as-you-go normal size SIM card as an alternative for guests.
  • I will continue using PrimeTel post-paid SIM as I have now in my phone, since I am pretty satisfied how it works for time-being, but I am sure that my wife will never switch to PrimeTel after all of this.

It is really pity that small things that really matter are not well dealt with. You can have good quality products, but minor mistakes can spoil everything…